How is pricing structured for the Unless AI platform?

Unless pricing is structured around enterprise needs, taking into account usage levels, number of channels, and the breadth of lifecycle use cases, features, and support you require. It is designed to offer transparent costs while allowing you to scale agentic AI skills and automation as adoption grows.

What is included in a typical Unless plan for regulated enterprises?

A typical plan includes access to the core platform, AI agents, integrations, analytics, and governance features, plus enterprise support. Depending on the tier, you can also include higher SLAs, advisory services, and managed operations to help you design and run AI across acquisition, retention, expansion, and support.

How does the cost of Unless compare to growing a support or success team?

Unless helps you handle more volume and more lifecycle touchpoints without increasing the number of agents at the same rate, which usually reduces long-term costs compared to hiring alone. By shifting routine work to AI, your existing teams can focus on complex, high-value customers and growth opportunities.

Can we start with a smaller scope or pilot before committing to a larger deployment?

Yes, many customers begin with a focused scope or pilot to validate impact and gather internal support. Pricing supports this phased approach, so you can start with a defined use case such as support deflection, onboarding, or renewal journeys and expand once business value and compliance comfort are proven.

What factors influence the total cost of ownership of Unless?

Total cost of ownership is influenced by interaction volumes, number of channels and environments, integrations, and level of managed services or custom work. Efficiency gains, ticket reduction, better retention, and improved self-service and expansion often offset a large part of the platform investment.

What kind of support, SLAs, and services are available in higher tiers?

Higher tiers can include enhanced SLAs, dedicated account management, solution engineering, and help with governance and audits. This ensures that critical regulated deployments that span the full customer success lifecycle get the reliability, response times, and expert guidance they need.

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Pricing plans

Tailor-made pricing

Transparent and adaptable pricing, business-focused onboarding, and clear ROI analytics - no surprises, just results.

premium

€ 1799 /month

For medium-sized businesses looking to cover multiple use cases for customer success.

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24/7 AI assistant
AI-powered search
Agent task automation
Team Assistant
Knowledge base enhancement
Customer feedback
Sentiment analysis
Personalized notifications
Custom branding
Basic support
Basic AI Privacy Safeguard
Basic insights

enterprise

Ask us

For large organizations in need of a tailored solution with advanced privacy.

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24/7 AI assistant
AI-powered search
Agent task automation
Team Assistant
Knowledge base enhancement
Customer feedback
Sentiment analysis
Personalized notifications
Custom branding
Priority support
Advanced AI Privacy Safeguard
Advanced insights
50+ integrations
Dedicated account manager
Custom implementation
Lifecycle modules
Group discounts

Lifecycle module

Coming soon

Acquisition

Monitor conversations with prospects for new sales opportunities, let the AI respond with the right persona and AI skills, and get notified.

Lifecycle module

Coming soon

Retention

Detect churn risk by analyzing conversations with your existing clients, let the AI take appropriate action and get notified to follow up.

Lifecycle module

Coming soon

Sales expansion

Monitor conversations with existing clients for upsell possibilities, let the AI offer contextual options, and get notifications.

Lifecycle module

Included in all plans

Support

Take appropriate action if a customer needs help, switch to live chat or support desk, and get notified.

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Tailored for your needs

Additional services and upgrades

Next to our plans, we offer extra services, like custom components, custom AI plugins, and custom integrations. Additionally, you may upgrade to specific AI algorithms on request.

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