Roadmap
Simplifying complexity
We aim to simplify access to the complex information that matters across the customer lifecycle, in the markets people care about most. Our AI assistance platform adds empathetic helpers right where customers and teams need them.
Generative UI
Leveraging the power of AI, we will turn complex user interfaces into empathetic dialogues that guide customers through finance, healthcare, or insurance journeys from first visit to renewal.
- Instant, no-code deployments.
- Production‑ready AI for customer success demands enterprise‑grade infrastructure. Our platform enables instant, no‑code deployment of assistants and agents without compromising on quality.
- End-to-end solutions.
- AI is not magic dust; sprinkling it randomly yields little value. We deploy coordinated use cases across acquisition, retention, sales expansion, and support that all add to the same goal: optimizing your customer experience.
- Battle-hardened privacy protection.
- Most companies in Europe are unsure about regulations. We help you stay aligned with EU rules for privacy, security, and data governance while avoiding stale data and hallucinations in your AI experiences.
A short history
We have been methodically building our platform over the past years, culminating in the conversational and agentic AI platform for customer success that it is today.
- 2020
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In 2020, we released a UI component library with private user profiles that connect to third‑party systems through our integrations, laying the groundwork for personalized customer journeys. We enrolled in OpenAI’s beta program.
- 2021
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In 2021, we doubled down on CRM integrations, improving audience segmentation and A/B testing. Our components evolved with feedback from large customers running high‑stakes customer success operations.
- 2022
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Due to heightened demand, we expedited the launch of our open‑source component framework, enabling developers to create their own custom components for customer journeys. We became fully cookieless.
And then there is now
By summer 2023, we connected the dots by adding LLMs to orchestrate a unified conversation with each user. Suddenly, every Unless component became conversation‑aware, enabling AI‑driven customer success across acquisition, retention, expansion, and support.