Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
In their hands
A real question, answered and converting.
The agent meets prospects on your marketing site, answers complex product questions in their language, and offers the next step on the spot - pilot, demo, or quote. Conversion happens on the answer itself, not after a form submission.
What the agent does
Three jobs at the top of the funnel.
01
Qualify leads.
The agent qualifies inbound prospects against your ICP, in any language, around the clock. UNLESS routes the rest to a polite "not a fit" reply.
02
Convert prospects.
Sourced answers in any language, plus the next step under the answer. Visitors move from question to demo without hunting for a contact form.
03
Intelligent hand-offs.
Sales reps receive leads with the full conversation, the buying signals, and the recommended next step. Not a fresh form.
In your hands
Procedures define the moves. You're in control.
Every action your agent can take in Acquisition lives here as a procedure - pilot signups, demo bookings, custom-quote handoffs. You define what the agent is allowed to do, and the audit trail captures every run.
Customer story
“Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.”
Visma Enterprise AS uses Unless to grow AI maturity across the full customer journey, starting at acquisition and scaling as the company does. Support abilities that keep up with the business, not behind it.
All four moments
Acquisition is one of four moments.
01 You are here
Acquisition
Qualify, convert, educate. 24/7.
02 Customer Agent
Retention
See churn coming. Act before it does.
03 Customer Agent
Expansion
Spot the upsell signal the second it appears.
04 Customer Agent
Support
Resolve, co-pilot, learn from every interaction.
The system behind the moment
See acquisition in your funnel.
Plug in your ICP, your sources, your sales team. Watch the agent qualify, convert, and route around the clock.