Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Customer Agent, moment 02 of 04

See churn coming. Act before it does.

An AI agent that reads usage, sentiment, and engagement signals, then triggers the right intervention inside your product. Quietly. Proactively.

Talk to us about retention

In their hands

The save that happens without a call.

A customer asks to pause - the moment churn shows up dressed differently. The agent lets them pause cleanly, preserves the data, and offers a return path. No escalation, no save-call, no overhead on your team.

What the agent does

Three jobs once the customer is yours.

01

Predictive churn signals.

The agent flags at-risk accounts from usage drop-off, support sentiment, and engagement patterns.

02

Proactive in-app guidance.

Notifications and nudges that arrive when the customer needs them, not when marketing schedules them.

03

Automated playbooks.

Trigger interventions from human-readable instructions. UNLESS keeps the rules legible. No engineering required to update a rule.

In your hands

Watch the curve. Catch the moment.

The Monitoring tab is where you tell the agent which signals matter - usage drops, login gaps, feature abandonment. When the curve dips, the agent moves the customer into Retention before anyone in CS sees the dashboard.

unless.com/en/dashboard/deploy/retention

Retention

5 signals · retention

  • Churn risk language

    Active

    Cancellation intent, comparison shopping, escalating frustration in conversation.

    28 live last 4m ago

  • Pricing pushback

    Active

    Customer questions value, asks for discounts, or compares to competitor pricing.

    14 live last 22m ago

  • Reduced usage

    Active

    Login frequency or feature use drops below the customer’s 30-day baseline.

    9 live last 1h ago

  • Renewal approaching

    Active

    Contract end date within 60 days; surface renewal pricing and account health.

    73 live last 8m ago

  • Competitor mention

    Draft

    Named competitor referenced in a customer-facing exchange.

    Not yet enabled
  • Add signal From library

Customer story

“As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks.”

Umut Mutlu · Knowledge Manager at Zorgdomein

ZorgDomein runs the patient portal that connects healthcare providers and patients across the Netherlands. The agent helps patients self-serve inside the portal, in their own language, without a ticket.

See more customer stories

Compliance

Customer signals stay in your account. PII is tokenized at the gateway.

See the full trust architecture

All four moments

Retention is one of four moments.

01 Customer Agent

Acquisition

Qualify, convert, educate. 24/7.

02 You are here

Retention

See churn coming. Act before it does.

03 Customer Agent

Expansion

Spot the upsell signal the second it appears.

04 Customer Agent

Support

Resolve, co-pilot, learn from every interaction.

The system behind the moment

See how Deploy carries retention

See retention in your portal.

Plug in your usage signals. Watch the agent intervene before churn shows up in the forecast.

Talk to us about retention