01 - Sources
It listens.
Pull raw, unstructured signal from your business systems. Tickets, internal docs, Slack, Confluence, merge requests, recordings, websites.
Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
Why Train
Content rots. Train fixes that.
Most AI projects fail because the content goes stale. Articles drift, runbooks rot, the agent answers from yesterday. Train solves that. Knowledge stays current on autopilot. Procedures stay ready without anyone writing a script.
How Train works
Two senses. One pipeline.
Living Knowledge. Your knowledge, automated.
A three-step pipeline. Each step does one job.
02 - Content Library
It maintains.
Organizes and deduplicates the result. This is the grounding data the AI uses to answer.
03 - Surfaces
It serves.
Publishes the human-readable version across every surface that needs it - embedded inside the agent, served back to the team, available to every other system on autopilot.
Feedback loop
The support team is your highest-quality signal. Team Assistant captures every accepted draft, every override, every edit, and feeds it back into the Library. The loop learns from the people who already know the answer.
Living Context. Meaningful actions, captured.
Runbooks, but agentic. Defined once, run with permission.
Capture procedures.
Reset a password. Check an order. Trigger a renewal. Fire an in-app notification at the right moment. Same way you would write a runbook.
See it in DeployConnect to your stack.
CRM, billing, ERP, support tools, custom APIs. The agent does not invent actions. It runs the ones you defined.
See all connectorsPermission every step.
What the AI can do alone, what needs human approval, what is off limits.
See the trust architectureInside Train
Sources in. Knowledge out.
Plug in any source. The Library maintains itself on autopilot, and the procedures defined here run across every customer moment in Deploy.
Your AI gets smarter every day. Without anyone editing a single article. Or writing a single script.
The Library
One Library. One source of truth.
Every signal flows into one structured Library - merged, deduplicated, labeled. Your team reviews suggested edits, accepts or rejects them in one click, and audits the full history of every change. When the agent gives an answer, this is where it came from. Non-ambiguous, always current, fully traceable.
Next in the loop
Phase 02
Test
Every role, every skill, before a customer sees it.
See it applied See Train in action on Acquisition
See Train against your knowledge.
Plug in your sources. Watch the Library and the Help Center build themselves. No edits, no scripts.